Every order has its own page, which the customer opens from the link in the order confirmation, without a username or password. There they find the information they would otherwise ask you for by phone or email.
The link also goes to customers who booked through connected sales channels.
What the customer handles on their own
- Checks the order: products, add-on services, total, terms and payment method
- Downloads the receipt as a PDF file
- Adds the booking to their own calendar
- Sees the smart lock door code when the place has a smart lock
- Checks in and out on their own phone when you use self check-in
Cancellation and rescheduling requests
When you turn requests on, the customer can ask to cancel or reschedule, and for a reschedule request they pick the new time they would like from the calendar. You review requests that include items with a price. If all requested items are free of charge, Johku can cancel or reschedule them automatically when the conditions allow. Rescheduling also requires availability at the new time. You handle chargeable requests according to your order and cancellation terms. If your bookings are binding, you leave requests turned off.
An account for regular customers
The customer can create an account with a Google or Microsoft account, or with a one-time code sent to their email. They then see all their orders, tickets and gift cards in one place and can check their own personal details.
The portal pages are built from the order details, so you don't have to build or update them.