Customer management

Every order saves the customer's details in the same customer register, so you don't need to keep a separate customer list.

In the order-specific portal, customers see their order and download the receipt without logging in. Once you have switched on the request features, they can also ask to cancel the order or move the booking. You handle the requests and make the actual changes in Johku. Logged-in customers also see all their orders, tickets and gift cards, and the collections opened to them.

The Johku Support guides linked on this page are in Finnish.

✔	Customer register and collection of customer details
✔	Private customers and billing customers (companies and organizations)
✔	Required customer details set per product
✔	Downloading the customer register to Excel
✔	Personal data register (GDPR)
✔	Anonymizing old customer details by date

Order-specific customer portal without logging in

✔	Self-service order management
✔	Viewing the order details
✔	Downloading the receipt
✔	Viewing booking details
✔	Check-in and check-out for a booking
✔	PIN codes for smart devices
✔	Sending a request to cancel the order
✔	Sending a request to move the booking
✔	Adding the booking to their own calendar

Extended customer portal for logged-in users

In addition to the features of the order-specific portal

✔	Creating an account and logging in - Google account - Microsoft account - One-time password sent by email (OTP)
✔	A personal home page for the logged-in user
✔	Customer-specific product and content collections and their ordering processes
✔	Checking their own personal data (GDPR requirements)
✔	Viewing their own orders
✔	Viewing their own codes (gift cards, multi-visit tickets)
✔	Viewing their own tickets
✔	Managing collection users
✔	Granting access to collections with a product order
✔	Inviting customers to a collection

Johku Max: put your customer data to use by asking

In Max, you ask your own AI assistant about your customers in your own words. The assistant puts the answer together from the customer register and purchase data. It also handles invitations to collections for you.

✔	Customer search and a customer's purchase history
✔	Top customers by purchases
✔	Repeat purchases by customer group
✔	Inviting customers to collections in one go
✔	Validity periods of collection memberships

For example: “Invite last year's ten best customers to the collection, with membership until the end of the year.” The assistant finds the customers by their purchases and sends the invitations in one go.

▶ Explore Johku Max