Johku sends the general emails for each stage of an order automatically. You edit their text and language versions to suit your shop. The layout of the messages is standard, apart from your shop's logo and contact details.
You schedule product and resource messages relative to the stages of the order and the booking, and to check-in and check-out. You send them by email or text message. Text messages are a paid feature and require the text message delivery service to be activated. For orders that come in through the Channel Manager, you handle conversations with Booking.com and Airbnb customers in Johku, once messaging is connected for the property. You publish your order and cancellation terms, privacy statement and accessibility statement on your shop's pages.
The Johku Support guides linked on this page are in Finnish.
✔ | You edit the text and language versions of your shop's general emails |
✔ | The customer finds the order details and requests in the order-specific portal |
✔ | Emails are delivered through Postmark, a service specialized in transactional email |
✔ | You see the delivery status of sent messages and can resend a message |
✔ | Standard emails based on the stages of an order |
✔ | You schedule product-specific messages by email or text message (text messages require the delivery service to be activated; paid) |
✔ | You schedule resource-specific messages by email or text message (text messages require the delivery service to be activated; paid) |
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✔ | You receive customers' cancellation and rescheduling requests (activated separately; the changes are made separately) |
✔ | Conversations with Booking.com customers directly in Johku (Channel Manager) |
✔ | Conversations with Airbnb customers directly in Johku (Channel Manager) |
Terms and standard texts
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Johku Max: get your messages in order by asking
With Max, you tell your own AI assistant what the customer needs to know and when. The assistant creates or updates the message, whether it is one of your shop's standard messages or a message for a product or resource.
✔ | Editing standard messages |
✔ | Creating and editing scheduled product and resource messages |
✔ | Updating the texts of terms and statements |
✔ | Language versions of messages |
For example: “Send renters a reminder to return the equipment an hour before their rental period ends.” The assistant creates a scheduled message for your rental equipment products. Johku sends it on new orders an hour before the booking ends.