Every order has its own page, which the guest opens from the link in the order confirmation without a username or password. There they find the information they would otherwise ask you for by phone or email.
The link is also sent by email to guests who booked through Booking.com, Airbnb and other channels.
Guests take care of it themselves
- Check the order: products, add-on services, total, terms and payment method
- Download the receipt as a PDF file
- Add the booking to their own calendar
- See the smart lock door code 24 hours before the booking starts
- Check in and out on their own phone
Cancellation and rescheduling requests
When you turn requests on, guests can ask for a cancellation or a rescheduling, and for a reschedule request they choose the new time they would like from the calendar. You review requests that include items with a price. If all requested items are free of charge, Johku can cancel or reschedule them automatically when the conditions allow. Rescheduling also requires availability at the new time. You handle chargeable requests according to your order and cancellation terms. If your bookings are binding, you leave requests turned off.
An account for regular customers
Guests can create an account with a Google or Microsoft account or with a one-time code sent to their email. They then see all their orders, tickets and gift cards in one place and can check their own personal data.
The portal pages are built from the order details, so you do not need to build or update them.