Start with Johku Support (in Finnish). Search for a guide using the same word you see in Johku admin or in an error message, and also check the “Jos jokin ei toimi” (If something does not work) section at the end of the guide.
If you cannot find a solution, email support is available on weekdays 9:00–16:00 Finnish time. When you tell us your shop ID, what you were trying to do and any order number or error message right away, support can get to the issue faster. You report development suggestions and any gaps you notice on the Ilmoita havainnostasi (Report an observation) page.
The Johku Support guides linked on this page are in Finnish.
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✔ | Johku Support's public guides in your AI assistant (Claude, ChatGPT) |
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✔ | Development suggestions on the Ilmoita havainnostasi (Report an observation) page |
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✔ | Webinars |
Johku Max: a dedicated specialist at your side
With Max, you have a dedicated Johku specialist (Merchant Success operator) at your side who knows both Johku and your shop. They help you get started with your AI assistant, connect Johku to the assistant and build the first skills with you.
✔ | Dedicated Johku specialist (Merchant Success operator) |
✔ | The AI assistant's first Johku skills are built with you during onboarding |